We gladly accept returns and exchanges, following this conditions:

– In order to return or exchange an item, you must contact us within 7 days of delivery and provide us with the reason of the return. 

– Upon accepting return conditions, Ship items back within: 10 days of delivery

– All items are custom made and made to order upon receiving order.

– We do not accept order cancelations.

-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

– To be eligible for a return, your item must be unused and in new condition.

– We don’t guarantee that we will receive your returned item.

– The package should be sent back with UPS service

– In case of a return contact us via mail at 



– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

– If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment -(PayPal), within 24 hours.                                                                             

The initial shipping cost is non refundable and will be automatically deducted from the refund. 

– We do not accept order cancelations.


– We do allow exchanges for non-personalized items. You must contact us within 7 days of delivery. If you need to exchange an item, send us an email at info@aoleathergoods.com